Role Description: Business Process Redesign for Customer and User Experiences

Business Driver

Support digital transformation by redesigning business processes to create strongly positive customer experiences and satisfy the needs of the customers to receive personalized and easy to use online experiences.   

Role

  • Work with a broad group of stakeholders, to ensure business processes are redefined and designed to be optimal, efficient and provide excellent customer experiences.
  • Define success criteria
  • Capture requirements
  • Map As-Is processes
  • Define To-Be processes
  • Define process metrics
  • Identify issues and bottlenecks
  • Measure process metrics

Skills and Experience

  • Design ideal future states and what can be
  • Strong problem solving skills
  • Builds trust with key stakeholders
  • Strong communication skills
  • Manages key priorities to ensure future state processes are designed and successfully implemented
  • Proven track record of delivering and driving results in cross-functional teams
  • Deep passion for process design and customer obsession
  • Deals well with ambiguity
  • Manages conflicts effectively
  • Adapts to changing priorities
  • Team player

Role Description: PMO Program Manager