E2E Testing Success Factors

UAT Key Success Factors:

  • In UAT the most important success factor is to see the functionality from the perspective of the user. A new functionality is always an exciting achievement, however it must pass the test of user acceptance to be a successful functionality.
  • Asking a lot of questions is a key part of user acceptance testing. Functional specifications are a good reference point, but asking a lot of questions about the experience is a key part of UAT success.
  • The goal of UAT is to capture the issues related to the tool or software before the customers do. If the experience is not good, if the components don’t work together effectively, then the experience is not a positive one. When the components don’t work together cohesively, then the outcome is a lot of support calls and even an impact on the business.
  • Test plans must be validated by the business and developers. Business will own the experience once the development work is completed. It’s easier and more cost effective to make changes during the development phase instead of having to fix things after the release when everyone is busy with other priorities.
  • UAT must start after all other types of testing have been completed such as unit and functional testing. If the code is not complete and unit testing is not done, UAT will run into many issues. Also, the test environment must be ready for UAT testing. Testing must be thorough. If the code is changing then the tests are not final and regressions and technical debt may creep into the functionality.
  • Testers must have certain qualities. They must be curious and interested to learn. They must ask a lot of questions about expected outcomes and expected experiences. Second a tester must be resilient. They must not give up easily or get frustrated with ambiguities in the functionality or issues with testing environment. Third, testers must revel in finding issues. The more issues that the testers find the fewer issues the customers will find. Finally, good testers must be team players and be willing to work with developers, business owners and other testers to learn, teach and work together for the best results.
  • Testing requires testing the entire end to end without taking shortcuts or using surrogates. The customers will have the full experience and therefore the entire end to end experience must be tested.
  • The test team must maintain high integrity and create a trusting relationship with business and development teams.
  • Pass fail criteria and expected outcomes must be clear
  • UAT sign off criteria must be clearly understood. And it should be clear who will have the sign off authority will make the go-no-go decisions.
  • The test cases must simulate the real world and not just the minimum viable product path. Customers will use the system for real world issues. They push the system to stisfy their needs and meet their requirements.
  • Focus the testing on high importance tests and then take on less critical tests. Determining which test are critical is a requirements.

Read More: Understand and Enhance Customer Experiences