Our client has implemented cloud-based dashboards but end user adoption was well below expectations
What we did
Our team designed, developed and implemented a series of readiness tools and activities to close the roll-out gap and enhance end-user readiness and adoption. Our team designed and deployed tangible solutions ranging from end-user instructor-led training, readiness communications, SharePoint-based resources for end-users such as self-serve on-demand training, bite sized videos, FAQs, small group training, and online training to help propagate the insights-driven culture. We supported changes required in roll out, roles and responsibilities, gamification, competency development, and content development to make transformation a reality.
Our client’s investment in their new analytics tools was not paying off due to lack of adoption. The business continued dependence on analysts to provide ad hoc data and insights.
- End-user adoption for IC and management was significantly improved
- Tangible adoption of insights and data analysis in day-to-day decision making
- Custom designed employee surveys showed greater understanding of analytical tools and analytical culture
- Telemetry demonstrated significantly higher levels of sign-in and dashboard consumption