February 16, 2018

END-USER TOOL TRAINING AND ADOPTION

Situation
Our client has implemented cloud-based dashboards but end user adoption was well below expectations

What we did
Our team designed, developed and implemented a series of readiness tools and activities to close the roll-out gap and enhance end-user readiness and adoption. Our team designed and deployed tangible solutions ranging from end-user instructor-led training, readiness communications, SharePoint-based resources for end-users such as self-serve on-demand training, bite sized videos, FAQs, small group training, and online training to help propagate the insights-driven culture. We supported changes required in roll out, roles and responsibilities, gamification, competency development, and content development to make transformation a reality.

Challenges
Our client’s investment in their new analytics tools was not paying off due to lack of adoption. The business continued dependence on analysts to provide ad hoc data and insights.

Results

    • End-user adoption for IC and management was significantly improved
    • Tangible adoption of insights and data analysis in day-to-day decision making
    • Custom designed employee surveys showed greater understanding of analytical tools and analytical culture
    • Telemetry demonstrated significantly higher levels of sign-in and dashboard consumption
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