September 12, 2016

Empathy and Learning in Project Design

afrc2016-0212-109Following are examples of deliverables for a typical Analysis consulting project:

  • The project timeline breaks-down by week the team deliverables. Projects generally require a short kick-off and start-up period during which the team gets access, reviews and develops their initial project plans, and meet with their consulting counterparts.

The bulk of the project work is focused on analyzing the business and the operations. The consulting team uses a variety of tools and methodologies to understand the client business, interview key players, benchmark performance against best practices and industry standards, and update the core team members. Consultants need to collect data in order to analyze the current state. These include operational data, financial data, internal documentation, prior or ongoing initiatives, and data from consulting studies and observations.

  • Analysis of current state including benchmarks and key performance indicators
  • Roadmaps for the future state with highlights on timeline, key risks, prioritization and opportunities for cost reduction and business benefit
  • Metrics and measures for efficiency and accuracy of performance

A key tool for the consultants is their empathy. Consultants must view how people are performing their work and what obstacles they face daily. Consultants must listen to what people are saying about what’s working and what’s not working. And finally consultants must understand how people and organizations are feeling about how things are and how they should be and is the leadership taking the time gain alignment between future goals and current realities.

The last part of the analysis project, that typically take 6 to 10 weeks to complete, is focused on designing the future roadmap, building implementation project timelines, defining synergy opportunities, and defining the key project risks. The project team that consists of full time employees and consultants, jointly present their findings and plans to the Project Sponsors.

Implementation may take 6 to 18 months to complete with pre-defined benefits targets, ongoing reporting and regular sponsor updates.

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